The Tastov team makes every effort to serve you satisfactorily. Nevertheless, you may not be (completely) satisfied with the product or products you have ordered, our customer service or otherwise. We request that you contact us so that we can work with you to find a suitable solution.

We request that you report the complaint to us as completely and clearly as possible.

You can reach us in the following ways:

  Call on working days between 11 a.m. and 5 p.m. on +31 (0) 36 879 51 98,

  Send a message by e-mail, contact@tastov.nl,

  Send a message via the contact form on the website, http://www.tastov.nl/en/contact-us.

After you have contacted us, we will process your complaint as soon as possible, but no later than 14 days after receipt. If you wish to be contacted by telephone, we request that you give us your telephone number. If a complaint requires a longer processing time, we will give you an indication when you can expect more information.

If you do not appreciate this, you can always contact the mediation department of the Webshop Trustmark with which we are affiliated. They will then mediate https://www.keurmerk.info/en/consumers/complaint/

Onze vermelding op sys.keurmerk.info

.From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN) If the complaint is not pending elsewhere, you are free to file the complaint through the European Union platform.

 

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